Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LuisTuttle
Level 7

Roku express 3930x does not allow Disney+

Hi! I have a Roku 3930x express and does not allow me to add Disney channel, why? The box that it came say Disney channel and it’s supported 

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6 Replies
DBDukes
Level 16

Re: Roku express 3930x does not allow Disney+

What software version are you running? Settings > System > About

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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LuisTuttle
Level 7

Re: Roku express 3930x does not allow Disney+

Hi! Thx for answering me, the software version is 9.4.0 build 4210 -AE

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DBDukes
Level 16

Re: Roku express 3930x does not allow Disney+


@LuisTuttle wrote:

Hi! Thx for answering me, the software version is 9.4.0 build 4210 -AE


I'm thinking that 9.4.6 is the latest standard release, at least in the U.S. So, are you in the U.S.?

If so, go to Settings > System > System Update > Check now

If not, Disney+ may not be supported in your area, at least not on the Roku platform.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Roku express 3930x does not allow Disney+

Where are you located? See this article, last updated July 2020.

Are you using a VPN that masks your location?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
LuisTuttle
Level 7

Re: Roku express 3930x does not allow Disney+

Thx! Does no let me update more 

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LuisTuttle
Level 7

Re: Roku express 3930x does not allow Disney+


@makaiguy wrote:

Where are you located? See this article, last updated July 2020.

Are you using a VPN that masks your location?


Thnx, yep i think because I’m in colombia 

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