Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Caribgyal
Level 7

Roku did a system update and now my apps are not working - prime video, Netflix, youtubeTV, Spotify

#apps #systemupdate #notworking

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StreamerUser
Community Streaming Expert

Re: Roku did a system update and now my apps are not working - prime video, Netflix, youtubeTV, Spot

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for apps not loading:

1) Check for updates (Settings/System/System updates/Check now) - try again

2) Change your Theme to the Roku Default (Settings/Theme/Restore default theme) - try again

3) Change your Screensaver to a Roku clock (Settings/Theme/Screensavers) - try again

4) Network connection reset (Settings/System/Advanced system settings) - try again

5) Completely unplug power from Roku for 10-15 minutes - try again

6) Factory reset (Settings/System/Advanced system settings) <--- last resort

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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