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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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martinicd
martinicd
Level 7
‎12-29-2018 05:28 PM

Roku channels won't launch

I have installed my new Roku Premier model 3920RW Software 9.0.0 build 4083-91. I have added eight channels; two of them, the Roku Channel and Docurama, will not launch. The other six work and stream fine. What might be the cause? Thank you, Dan
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atc98092
atc98092
Level 16
‎12-29-2018 05:55 PM

Re: Roku channels won't launch

The first recommendation is to remove the channel(s), reboot the Roku (dot NOT skip this step), and then install the channel again. Most times that resolves the problem. If it doesn't, then come back and give us an update. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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