Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jannica
Level 7

Roku channel

I have a Roku TV and the Roku channel will not load. Every time I click the app it starts to load then goes back to the home screen. Please help, anyone!

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makaiguy
Community Streaming Expert

Re: Roku channel

When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:
<ol><li>Highlight channel on home screen.</li>
<li>Press * key and choose Remove channel option.</li>
<li><b>IMPORTANT- DON'T SKIP</b>:<br>
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.) </li>
<li>Reinstall the channel. Note it will be added to the END of the channel grid.</li>
<li>If channel requires a login, you may need to log in anew.</li>
</ol>
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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