Channel Issues & Questions

[RTBL]

Locating movie "Friend Request" on Roku channel displays the 2014 Hallmark romantic comedy with Erin Krakow, Ryan McPartlin, etc. but streams some unrelated horror or thriller movie instead.

[boogernose]

ha ha

yeah theyre 2 movies same name.

You can rent the one you want on Prome or VUDU or Sling or Fandango or Apple

[DeborahJane]

The movie is listed as this... 

Friend Request (Chance at romance) 2014

https://m.imdb.com/title/tt3338436/?ref_=fn_al_tt_0

But it's actually this one instead...

Friend Request 2013

https://m.imdb.com/title/tt2277308/?ref_=fn_al_tt_3

There is no way on the app to report this so it can be amended. 

[RokuDanny-R]

@DeborahJane 

Thanks for the post.

We are not able to reproduce this issue, as this title is not currently available on The Roku Channel. Are you still seeing this? Can you please provide us a screenshot of the issue you are seeing?

Thanks,
Danny

[DeborahJane]

---

@RokuDanny-R wrote:

@DeborahJane 

Thanks for the post.

We are not able to reproduce this issue, as this title is not currently available on The Roku Channel. Are you still seeing this? Can you please provide us a screenshot of the issue you are seeing?

Thanks,
Danny

---

How do I do this? Its still showing up incorrectly for me. 

[RokuDanny-R]

@DeborahJane 

Thanks for the update.

You can upload a photo to your post here in the Community.

This information will be able to assist us in resolving the issue you are experiencing.

Thanks,
Danny

[Friend1yVi3w]

Correction Request 

Movie 

Friend Request (a movie I didn't want to view)

Has the art work for

A Hallmark Movie Starring  Erin Krakow

Chance for Romance (the movie I want to see).

Please direct this request to the correct department 

Starring  Erin Krakow.

Next Movie It had to be you  Starring Cristini Miloti has a Rating TVG listed but it is R rated on IMDB. Which it really is. Please correct the listing.

[vsee1895]

I searched for a movie called 'Friend Request' (known internationally as 'Unfriend'). The artwork and description are for the 2016 movie (https://www.imdb.com/title/tt3352390/), which is the correct movie. However, what plays is the 2013 movie of the same name (https://www.imdb.com/title/tt2277308/). This has happened with both the Roku channel and Tubi.

[RokuKariza-D]

Hi everyone, 

Thanks for bringing this to our attention.

We have passed this along to the appropriate Roku team to investigate further. We'll post an update in this thread once we received one.

Your patience and understanding are greatly appreciated.

All the best,
Kariza