Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RTBL
Level 7

Roku channel streams different movie than illustrated

Locating movie "Friend Request" on Roku channel displays the 2014 Hallmark romantic comedy with Erin Krakow, Ryan McPartlin, etc. but streams some unrelated horror or thriller movie instead.

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8 REPLIES 8\
boogernose
Level 18

Re: Roku channel streams different movie than illustrated

ha ha

yeah theyre 2 movies same name.

You can rent the one you want on Prome or VUDU or Sling or Fandango or Apple

---A problem clearly stated is a problem half solved---.
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DeborahJane
Level 7

Movie miss labeled on Roku channel

The movie is listed as this... 

Friend Request (Chance at romance) 2014

https://m.imdb.com/title/tt3338436/?ref_=fn_al_tt_0

But it's actually this one instead...

Friend Request 2013

https://m.imdb.com/title/tt2277308/?ref_=fn_al_tt_3

 

There is no way on the app to report this so it can be amended. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Movie miss labeled on Roku channel

@DeborahJane 

Thanks for the post.

We are not able to reproduce this issue, as this title is not currently available on The Roku Channel. Are you still seeing this? Can you please provide us a screenshot of the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DeborahJane
Level 7

Re: Movie miss labeled on Roku channel


@RokuDanny-R wrote:

@DeborahJane 

Thanks for the post.

We are not able to reproduce this issue, as this title is not currently available on The Roku Channel. Are you still seeing this? Can you please provide us a screenshot of the issue you are seeing?


Thanks,
Danny


How do I do this? Its still showing up incorrectly for me. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Movie miss labeled on Roku channel

@DeborahJane 

Thanks for the update.

You can upload a photo to your post here in the Community.

This information will be able to assist us in resolving the issue you are experiencing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Friend1yVi3w
Level 7

Incorrect Rating/lncorrect Movie 082021

Correction Request 

Movie 

Friend Request (a movie I didn't want to view)

Has the art work for

A Hallmark Movie Starring  Erin Krakow

Chance for Romance (the movie I want to see).

Please direct this request to the correct department 

Starring  Erin Krakow.

Next Movie It had to be you  Starring Cristini Miloti has a Rating TVG listed but it is R rated on IMDB. Which it really is. Please correct the listing.

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vsee1895
Level 7

Movie description does not match movie

I searched for a movie called 'Friend Request' (known internationally as 'Unfriend'). The artwork and description are for the 2016 movie (https://www.imdb.com/title/tt3352390/), which is the correct movie. However, what plays is the 2013 movie of the same name (https://www.imdb.com/title/tt2277308/). This has happened with both the Roku channel and Tubi.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Movie description does not match movie

Hi everyone, 

Thanks for bringing this to our attention.

We have passed this along to the appropriate Roku team to investigate further. We'll post an update in this thread once we received one.

Your patience and understanding are greatly appreciated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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