Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Wyvern
Level 8

Roku channel randomly switching to a different language mid season

Watching Naruto on the roku channel and it switches to japanese without warning on episode 28 and the options say it's playing the english audio track with no way to actually change it.

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku channel randomly switching to a different language mid season

@Wyvern

Thanks for the post.

Can you please provide the channel, specific content title, season, and episode that you are experiencing this issue with?

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: Roku channel randomly switching to a different language mid season

@RokuDanny-R, it's Naruto Season 1, Episode 28 on The Roku Channel.  Seems to only have a Japanese audio track.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku channel randomly switching to a different language mid season

@Wyvern @renojim

Thanks for the posts.

I have passed along the information to the appropriate Roku team to further investigate the issue. Once more information is available, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Wyvern
Level 8

Re: Roku channel randomly switching to a different language mid season

The same problem seems to happen with season 2 episode 6.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku channel randomly switching to a different language mid season

@Wyvern

Thanks for that catch!

I'll pass along that information as well to the appropriate Roku team to investigate.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tyler3
Level 7

Re: Roku channel randomly switching to a different language mid season

yes and it doesn't let me have the option to change the language at all I don't see the language category 

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