Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sstoughthenger9
Level 7

Roku channel not working, roku kids also not working

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I tried plying them roku channel and it’s not working nothing will load at all , but my other apps on here work anyone else know what’s going on ? 

1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku channel not working, roku kids also not working

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Hi everyone!

Thanks for the posts. 

The Roku Channel was down yesterday for a short while but we believe that the issue is now resolved.

If you're still experiencing issues, we suggest removing the channel then re-installing it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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5 REPLIES 5\
MVman
Level 8

Re: Roku channel not working, roku kids also not working

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We were just going to watch a series, Bull, on Roku and on two different TV’s error message “Failed to load content press OK to reload”. 
It’s obviously down 

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retpgmr
Level 8

Re: Roku channel not working, roku kids also not working

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I'm having the same problem with the same error message. Can't get Roku Channel to load. Have NO problem with another other apps, HBOMax, Amazon Prime, etc. I even tried to load the Roku Channel on my desktop computer with the same problem. Why can't we contact anyone at Roku support?

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renojim
Community Streaming Expert

Re: Roku channel not working, roku kids also not working

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Are you in the US?  Are you using any kind of ad-blocker?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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retpgmr
Level 8

Re: Roku channel not working, roku kids also not working

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In US. No ad blocker. ALL other streaming services working normal. only Roku Channel not working!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku channel not working, roku kids also not working

Jump to solution

Hi everyone!

Thanks for the posts. 

The Roku Channel was down yesterday for a short while but we believe that the issue is now resolved.

If you're still experiencing issues, we suggest removing the channel then re-installing it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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