Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I'm trying to play an episode of Floodland using the Roku Channel app on a Google Nexus running Android 6. The episode appears to load and start, then immediately goes back to the Play arrow and freezes.
Interestingly, if I do the same using therokuchannel.com thru a browser, the same episode loads and plays perfectly.
It seems to happen for everything I try to load. This is true either using the RokuChannel app or the Roku app itself. I select a video to watch; I get the control screen, which goes from arrow (Start) to two bars (Pause); I start hearing a second of the audio, then it stops, and the control screen shows the arrow (Start). When I try to click it, nothing happens.
Note again that if I use therokuchannel.com on a browser, the same files load and play perfectly.
Please refer to my previous answers in the thread; I think I answered them there. In short, it happens when I'm using the Roku mobile or RokuChannel app with any stream. I load them normally; they start to play and then just stop, giving me the arrow again. This does not happen if I go thru a browser.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing? Please keep us posted.