Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku channel in Canada

Roku channel in Canada, is it working for anyone? I am getting Retrieving for a split of a sec when click on a movie and then back to an info page. A stream never starts. The same on Roku Ultra and Roku 3.
Support is pretty useless, a ticket has been sitting for months.
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Community Streaming Expert

Re: Roku channel in Canada

I was under the impression that the Roku Channel was US only. But perhaps they're testing it for Canada. 

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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Level 19

Re: Roku channel in Canada

Hi there, 

Thanks for the note. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter this type of behavior within a channel. i.e. If you are using a device linked to a US Roku account, in Canada or another region.

To resolve the issue, you'll want to create a new Roku account in the region in which you are using the device, and link your Roku device to the new account. This typically resolves this type of issue. If you need more help, feel free to PM me with your existing Roku account email address. We can confirm your account region, and assist you further from there. 

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Level 7

Re: Roku channel in Canada


I bought a new roku stick and now the roku channel will only load a small selection of the content. When I click play to watch Rockford files, for example, nothing happens.

Is Roku no longer supporting Canadian customers?


My email is [personal information]

Thank you,


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Roku Employee
Roku Employee

Re: Roku channel in Canada

Hi @helloald

Thanks for posting here in the Community!

The Roku Channel is supported in Canada. Could you name us the contents experiencing the issue? Please also let us know the troubleshooting steps you've done so we can suggest what step you should take next. 

Moreover, you can follow some troubleshooting steps on this link: How do I resolve channel playback issues?

Please keep us posted!

All the best,

Kariza D.
Roku Forum Moderator
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