Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Eol
Level 7

Roku channel in Canada

Roku channel in Canada, is it working for anyone? I am getting Retrieving for a split of a sec when click on a movie and then back to an info page. A stream never starts. The same on Roku Ultra and Roku 3.
Support is pretty useless, a ticket has been sitting for months.
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2 Replies
atc98092
Level 13

Re: Roku channel in Canada

I was under the impression that the Roku Channel was US only. But perhaps they're testing it for Canada. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Roku channel in Canada

Hi there, 

Thanks for the note. If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter this type of behavior within a channel. i.e. If you are using a device linked to a US Roku account, in Canada or another region.

To resolve the issue, you'll want to create a new Roku account in the region in which you are using the device, and link your Roku device to the new account. This typically resolves this type of issue. If you need more help, feel free to PM me with your existing Roku account email address. We can confirm your account region, and assist you further from there. 

Thanks,
Tanner 
Tanner D.
Roku Community Manager
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