Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DiegoMSantos
Level 7

Roku channel app for FireTv Not displaying add-ons

Hello Roku team,
Can you guys please unblock the Roku channels to also display on the app for fireTv just like the same app for Roku OS ?

I have two add-ons(Showtime and AMC+) that I see inside the Roku OS app, but I do NOT see the same Shows and movies from the two channels on the FireTv app.

One of my print that display Showtime content is the Roku OS app, the other that don't display any Showtime or AMC content it's the FireTv app.

I also sent a review at "The Roku channel" app page on Amazon reporting the same issue.
Thanks,
Diego
Roku.JPGRokuFireTV.JPG

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku channel app for FireTv Not displaying add-ons

@DiegoMSantos

Thanks for the inquiry.

Please be aware that the Roku Channel app on non Roku devices will not have all of the same functionality that is included on Roku devices.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Roku channel app for FireTv Not displaying add-ons

Premium subscriptions purchased through 3rd party systems like Roku, Amazon, Hulu, etc, are typically only viewable via the service through which you subscribed. In Roku's case, many are viewed via The Roku Channel.

If you want to view on all platforms supported by that channel you typically must subscribe directly with the channel via its web page then use its dedicated app for each platform, authenticating via your channel account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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DiegoMSantos
Level 7

Re: Roku channel app for FireTv Not displaying add-ons

Hello Makalguy,

Why The Roku channel is Not listed as a provider inside Showtime anytime app?

I am paying this add on via my Roku subscription, so in this case, Roku is a provider just like Hulu or Amazon.

Please Download the Showtime anytime app and try to login considering your Roku channel subscription and you will Not see Roku listed there.

Thanks,

Diego

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DiegoMSantos
Level 7

Re: Roku channel app for FireTv Not displaying add-ons

Hello RokuDanny-R

So the Roku team has No plans to update the app for Firestick OS to show the same add-on content that the original app for RokuOS have?

IF not, what is the purpose of creating a limited app for a new platform that does Not display the same add-on content that the original app shows ?

Thanks,

Diego

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