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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JTF
JTF
Level 7
‎11-08-2019 01:28 PM

Roku channel and HBO on Roku not working

I have both Roku channels downloaded, however when I try to load any video on either channel, it lets me click play but the screen only refreshes back to the same window - nothing actually plays. Other channels work great (Netflix, Amazon Prime video, etc) - just Roku channel and HBO on Roku are not functioning.

Appreciate any help.
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2 Replies
RokuTannerD
Community Manager
Community Manager
‎11-08-2019 01:42 PM

Re: Roku channel and HBO on Roku not working

Hi there, 

Start here to troubleshoot any channel relates issues you may encounter: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/td-...

If other channels are working correctly, and troubleshooting does not resolve the issue, please reach out to the channel provider directly to report the issue you are seeing in their channel and request additional support. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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jhnoblejr
jhnoblejr
Level 7
‎12-16-2019 10:16 PM

Re: Roku channel and HBO on Roku not working

Did you resolve the problem?

I’m having the exact same problem—I’m logged into the Roku HBO channel, but when I select the episode of the program I want to watch (His Dark Materials), the screen just refreshes instead of starting to play the program.

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