Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
JTF
JTF
Level 7
Friday

Roku channel and HBO on Roku not working

I have both Roku channels downloaded, however when I try to load any video on either channel, it lets me click play but the screen only refreshes back to the same window - nothing actually plays. Other channels work great (Netflix, Amazon Prime video, etc) - just Roku channel and HBO on Roku are not functioning.

Appreciate any help.
0 Kudos
Reply
1 Reply
RokuTannerD
Community Manager
Community Manager
Friday

Re: Roku channel and HBO on Roku not working

Hi there, 

Start here to troubleshoot any channel relates issues you may encounter: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/td-...

If other channels are working correctly, and troubleshooting does not resolve the issue, please reach out to the channel provider directly to report the issue you are seeing in their channel and request additional support. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
0 Kudos
Reply