Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JTF
Level 7

Roku channel and HBO on Roku not working

I have both Roku channels downloaded, however when I try to load any video on either channel, it lets me click play but the screen only refreshes back to the same window - nothing actually plays. Other channels work great (Netflix, Amazon Prime video, etc) - just Roku channel and HBO on Roku are not functioning.

Appreciate any help.
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1 Reply
Community Manager
Community Manager

Re: Roku channel and HBO on Roku not working

Hi there, 

Start here to troubleshoot any channel relates issues you may encounter: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/td-...

If other channels are working correctly, and troubleshooting does not resolve the issue, please reach out to the channel provider directly to report the issue you are seeing in their channel and request additional support. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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