Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Wesconnie
Level 7

Roku changed my NBC station

Roku changed my NBC station from a local affiliate to one in another market far away. How can I change back to my local affiliate?

0 Kudos
7 REPLIES 7\
atc98092
Community Streaming Expert

Re: Roku changed my NBC station

Roku itself didn't change anything. How are you watching that station? Is it using the NBC channel, inside YouTube TV, or some other method of accessing that station? Depending on the channel, your location, and the method used to assign your "local" station, is determined by your public IP address. Depending on how your ISP actually connects you to the Internet, that public address might be assigned to a geographic area far away from your actual location. My work Internet access is like that. I'm in Seattle, but I access the Internet through a connection based in Oklahoma City. So anything location based assumes I'm in OK. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
makaiguy
Community Streaming Expert

Re: Roku changed my NBC station

Adding to @atc98092's reply, you can use a website like https://www.iplocation.net/ to see where the IP number assigned by your internet provider indicates you are located.

Also note that if you are connecting to the internet through a VPN this will change your apparent IP and location to that of the VPN's server.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
MissMandy
Level 7

Re: Roku changed my NBC station

I am having the same problem.. For months now on my NBC App, I have a Roku, has offered me my local NBC station. About a week ago, my local station was gone and a Boston local station was in its place. I live in Vermont. It is not cool! The 2 stations do not play the same shows. I went to the IP address locator as another person suggested but it has the correct location in Vermont. I have tried everything. Roku, Direct TV, and the NBC App have all failed me. How can I get my station back?

0 Kudos
TrooperDada326
Level 12

Re: Roku changed my NBC station

So you were using the NBC channel on your Roku to watch your local NBC station? Is that correct? Well the NBC channel isn’t not free. To watch live content you need a TV provider. It even shows a code to link. 
6042D833-1303-465C-BCBA-95724379EFA4.jpeg

 

0 Kudos
TrooperDada326
Level 12

Re: Roku changed my NBC station

98A35182-BA21-4FA7-81DE-8B033C599883.jpeg

This is the channel you are using on your Roku?

0 Kudos
MissMandy
Level 7

Re: Roku changed my NBC station

Direct TV is my tv service provider...and yes that looks like the same app that I have been using  for months. I know its not my IP address too bc I also have abc and cbs channels through direct tv on my Roku and those stations are still allowing me access to my local stations. It is just suddenly on my NBC App that is giving me an out of state local channel rather than my actual local station that I have been watching for almost a year now. Its quite the mystery really

0 Kudos
TrooperDada326
Level 12

Re: Roku changed my NBC station

Why are you watching NBC through the NBC Channel on Roku and not on DirecTV? I pay for YouTube TV. So I watch NBC on YouTube TV. It’s not a Roku issue. Is your Roku zip code the same as your DirecTV zip code? Are you using a Roku TV of a Roku Streaming device? 

0 Kudos