Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Roku and its Sub ( EPIX ) starts to play and stops - see my video

Roku Streaming stick +

[Link removed for security reasons] 
4 Replies
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Level 8

Re: Roku and its Sub ( EPIX ) starts to play and stops - see my video

They removed my link

Issue is anything within Roku Channel opens, starts for a second and then goes back
Netflix and Amazon OK
Gigabit internet
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Level 19

Re: Roku and its Sub ( EPIX ) starts to play and stops - see my video

Thanks for the note here. Have you tried removing the channel from the Roku home screen by navigating the to the channel tile, pressing the * key, and choosing 'Remove channel'. Then, restart your Roku device. Once it loads up again, try adding the channel back once more. 

As a reminder, if you are located in a region outside of the US or Canada that does not support The Roku Channel or allow playback of content, you may experiencing behavior such as this. 

If you are still seeing an issue from there, please PM me with your Roku account email address, the serial number of your Roku device from Settings>System>About, and more information about which specific content you are experiencing this issue on when trying to watch. I'll follow up directly to assist you further. 

Thanks,
Tanner
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Level 7

Re: Roku and its Sub ( EPIX ) starts to play and stops - see my video

Hi 
I'm having exactly the same problem as the other customer, but unfortunately your troubleshooting suggestion doesn't seem to be an option. When I go to the menu the 'remove channel' option is replaced by 'manage subscription'.  I have signed up for the EPIX trial via my roku account and my credit card etc was all accepted fine and the system shows my subscription but it doesn't actually work.....as content won't play. 

All the other channels - Amazon prime, HBO, Hulu etc all work fine just the ROKU CHANNEL doesn't work.

Other suggestions to fix this please?
Thanks

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Roku Employee
Roku Employee

Re: Roku and its Sub ( EPIX ) starts to play and stops - see my video

@fu333 

Thanks for the information.

I'd recommend reaching out to EPIX directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the EPIX channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.epix.com/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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