Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SSea
Level 7

Roku always starts up offering Apple TV subscription

For several months when I start up my Roku Express+ the initial screen is to add Apple TV to my channels. This is annoying. I always exit Roku on the home screen with my channels visible. I have tried rebooting Roku. This annoyance will not go away. How can I get rid of this? 

Thank you in advance for your help.

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3 Replies
Strega
Level 15

Re: Roku always starts up offering Apple TV subscription

What do you mean by "start up"?  If you let a screen saver come up, and that screen saver has ads, and you press a button like play or OK, then it usually goes to whatever is being advertised. 

If that's the issue, using a different button to get out of the screensaver - like Home, or using one of the screen savers with no ads would be a solution.  (I use one of the clock screen savers which has no ads.)

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SSea
Level 7

Re: Roku always starts up offering Apple TV subscription

Thank you for your response but I don't think that is correct in my situation. In the past years, I would exit the Roku app I was using (e.g. Netflix), returning to the Roku "home" screen (menu bar on left side, my apps in middle, Roku promotion on right), shut down my TV. The next time I used Roku, the home screen would be displayed. For the past several months when I turn my TV on, Roku starts with the Add Channel screen for Apple TV (see photo below). I don't want that. I want Roku to start on the "home" screen (see photo below) as it used to. Is it possible I am the only one having this issue? That would be very weird.

Add ChannelAdd Channel
Home screenHome screen

 

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atc98092
Level 21

Re: Roku always starts up offering Apple TV subscription

The only way that screen would be visible is if you pressed a button while the screensaver is going, as mentioned. Unless you're powering your Roku with the TV's USB port (not a good way to do it, and sometimes they stay powered up anyway) the Roku is always "on" and the screensaver has started, even if you can't see it. If you hit OK or Play, and there's an ad on the SS, you activate whatever that ad is for, such as Apple TV.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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