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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Rockman2
Level 7
‎01-25-2021 08:06 PM

Roku XS

I have a Roku XS.  When I try to add the Discovery Plus Channel, I get  a message  saying "can't add Discovery Plus Channel - error".  What am I doing wrong or is my Roku too old??

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Strega
Level 12
‎01-25-2021 08:52 PM

Re: Roku XS

The Roku 2XS (3100X)?  That is on Roku's list of "Legacy" models that are no longer updated.  So that may be the problem especially for a a new channel like Discovery Plus.

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renojim
Level 21
‎01-25-2021 11:18 PM

Re: Roku XS

Definitely the problem.  The Roku 2 XS is ancient and won't support any of the new channels.

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