Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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garyf
Level 7

Roku WatchTCM “requested title not available”

Same problem as posted several times prior off and on. 

Roku Ultra (new); added channel, signed in got confirmation. Can play the Host Intro (same as earlier posts) but no live nor stream.  Deleted, reinstalled, rebooted, new conformation but same error “not available at this time. 

All drivers are latest. 

Id really like to add this if one of you found something to resolve this on Roku.

 

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Roku WatchTCM “requested title not available”

Hey @garyf

Thanks for posting here in the Community!

Channels on Roku are maintained by the channel developer themselves. If the issue only occurs within Watch TCM, we suggest reaching out to their customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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StreamerUser
Level 20

Re: Roku WatchTCM “requested title not available”


@garyf wrote:

Same problem as posted several times prior off and on. 

Roku Ultra (new); added channel, signed in got confirmation. Can play the Host Intro (same as earlier posts) but no live nor stream.  Deleted, reinstalled, rebooted, new conformation but same error “not available at this time. 

All drivers are latest. 

Id really like to add this if one of you found something to resolve this on Roku.

 


Thats not the correct sequence for a clean re-installation.

You also didnt mention your Roku model # or firmware version (Settings/System/About) or TCM app version (highlight the app and press Options (*) on the remote).

FYI, the correct procedure to re-install an app on Roku:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

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