Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BJB
Level 7

Roku Ultra skipping High Castle UHD episodes on Prime app

Greetings.  I love the Roku I got a few months ago and have populated the family with them and more coming this Christmas.

Anyway I have a strange situation with the Prime app on the Roku.  When watching the UHD version of the MIHCastle series, for episode 6, and 8, it starts playing, then immediately says the next episode is going to play in 5 seconds in the lower right corner and it plays the NEXT episode!  So no way to play that specific episode.

However if I go to the HD version of the series, they play fine.

Very strange....  Just wondered if there is any workaround or if this has been noted.  I did some searches and did not see anything online but it is a pretty specific issue.  I know I don't have issues with any other App on the Roku or movies on the prime app on Roku.  Just this series.

When it did it once with one episode, I wrote it off as a temporary glitch. But now it has done it twice, over two weeks, no two different episodes.

Thanks,
BJB
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