Channel Issues & Questions

[mhmfasy]

Hi,

I have purchased ROKU ULTRA, the device is activated and working fine with the added channels like NETFLIX and some other free channels.

But when I tried to add Prime Video, there is an error saying "Region Not Supported". But tried to to my Samsung smart TV this channel was added. So region is not the problem.

Could you please assist me on adding "Prime Video". I wanted to use ROKU expecting to add these channels (Prime, Netflix etc)

[RokuDanny-R]

@mhmfasy 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

Thanks,
Danny

[mhmfasy]

Hi,

I'm in UAE / Dubai. As I told you my smart TV which is also in my Dubai apartment was able to add the Prime channel. Its ROKU which is refusing to add the channel.

I dont see any region issue here as the TV was able to add the Prime channel.

Could you please assist.

[iw3bmaster]

He is saying that Amazon Prime did not list Roku devices to be available in the UAE. I sent them an email already. Maybe you should too. If more user ask them maybe they will do it