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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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cyberhazard
Level 7

Roku Ultra NBC Small Window

After watching an episode or more of Killjoys on the NBC app upon reaching the first commercial break the commercial drops to a small window in lower left corner and continues all playback from there until the NBC app is exited. Has happened several times across several days.
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1 Reply
Community Manager
Community Manager

Re: Roku Ultra NBC Small Window

@cyberhazard 

Thanks for letting us know what you're seeing. I tested playback of that show on the NBC channel, and I'm not seeing the issue you described. Is this still occurring? A few more questions here: 

- What specific Roku device are you using? 
- What season and episode were you watching the last time you observed this occurring? 
- What commercial/ad started playing when you noticed this behavior?
- Have you tried removing the NBC channel, restarting your Roku device, then adding the channel back once more to see if this issue continues? 
- Have you contacted NBC support to report the issue and request additional support? 

With more information, we can help pass feedback along to the channel provider. 

Thanks,
Tanner
Tanner D.
Roku Community Manager
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