Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Ultra NBC Small Window

After watching an episode or more of Killjoys on the NBC app upon reaching the first commercial break the commercial drops to a small window in lower left corner and continues all playback from there until the NBC app is exited. Has happened several times across several days.
18 Replies
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Level 19

Re: Roku Ultra NBC Small Window

@cyberhazard 

Thanks for letting us know what you're seeing. I tested playback of that show on the NBC channel, and I'm not seeing the issue you described. Is this still occurring? A few more questions here: 

- What specific Roku device are you using? 
- What season and episode were you watching the last time you observed this occurring? 
- What commercial/ad started playing when you noticed this behavior?
- Have you tried removing the NBC channel, restarting your Roku device, then adding the channel back once more to see if this issue continues? 
- Have you contacted NBC support to report the issue and request additional support? 

With more information, we can help pass feedback along to the channel provider. 

Thanks,
Tanner
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Level 7

Re: Roku Ultra NBC Small Window

I’ve noticed the same issue. It usually happens at the first commercial break of the second episode I watch. i.e. I play S1E5, all good, then when it’s over, it automatically continues to S1E6 and all is good until the commercial break. The screen drops to the bottom left corner at about 1/12 of the full size and stays that size until I exit the show then resume. Right now I’m watching New Amsterdam. I have the Roku Express.
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Level 7

Re: Roku Ultra NBC Small Window

Im having the same issue. I have a samsung tv using a roku stick. Its interesting someone noted it happens when it goes to commercial. It happens on all kinds of shows. Late Night Jimmy Fallon episodes on Treadstone, etc.
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Level 7

Re: Roku Ultra NBC Small Window

I am having the same issue with a Roku ultra on new Samsung tv with 4K HDR at 60 Hz HDCP 2.2. Happens watching NBC channel shows within the ROKU. Always when a commercial comes on and I have to go back to the ROKU home to get the display normal size and then return to the show., Last occurred binge watching Chicago Fire S8E5.

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Level 7

Re: Roku Ultra NBC Small Window

I am having the same issue on my Roku streaming Stick when I'm watching any show on the NBC app especially days of our lives what happens during a commercial break and then continues to shrink to a small window even during a show the only temporary solution is to hit the fast-forward button and then press play and the screen returns to normal. It's very annoying it's been going on for over a month Roku needs to fix this ASAP.

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Re: Roku Ultra NBC Small Window

I have that problem too. I just rewind one scene and it comes back big.

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Level 7

Re: Roku Ultra NBC Small Window

Same here on Roku TCL smart tv watching The Good Place. Commercial goes small, then the program resumes small as well.  Using back arrow to exit and enter brings it back to full size. Also, the voice picture synch goes bad during commercials, need to pause ans resume to synch. 

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Level 7

Re: Roku Ultra NBC Small Window

I do the same thing watching House

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Level 7

Re: Roku Ultra NBC Small Window

55" ONN Roku tv. Same issue. Will try rewind solution. Would be nice if it could be figured out