Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kjdavis1210
Level 7

Roku Ultra Dark on Netflix Play

So I just bought a new Samsung Q8 series TV but I am not sure if that is the cause, here is my issue. On my Roku ultra, playback with Netflix is extremely dark, however the menu or even trailers are fine! Every other channel on my Roku is fine. Has anyone else experienced this? I have played with every setting on my tv and I cannot fix it.

0 Kudos
1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Ultra Dark on Netflix Play

@kjdavis1210

Thanks for the post.

Have you tried reaching out to Netflix support directly to inquire further? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos