Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I followed the instructions as listed and keep experiencing this issue. When I watch YouTube on Roku I will load a video and the TV will pop and the screen will go black - but only the Roku. If I open the TV menu it works.
SamsungQLED Q65DT model QN65Q6DTAF with a Roku Ultra 2020 model 4800X
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Thanks for your continued assistance with this issue.
Can you please see if you are still experiencing this issue? If this issue happens again, please provide us with a tracker ID once your device reboots back up as that will help us get an idea of when this issue happened.