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Hopssteve
Newbie
‎06-22-2022 05:32 PM

Roku ULTRA stopped working with Prime a few feeds ago

I have 3 Roku Ultras(4670) and they no longer work with Amazon prime. I get the rest of the normal streaming basket. Disney, HBO Max, Netflix/ETC. These devices are  about 6 months old. Every laptop and 3rd party device (aka PlayStation) gets Amazon prime. I have deleted and added channel several times, plus I have reset the Roku Ultra to factory. 

No success! Help! 

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1 REPLY 1
RokuDanny-R
Retired Moderator
‎06-27-2022 01:51 PM

Re: Roku ULTRA stopped working with Prime a few feeds ago

@Hopssteve

Thanks for the post.

Have you made sure to restart the Roku device after you have removed the channel and before adding the channel back again to ensure a clean channel install?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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