Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hd200
Level 7

Roku Tv won’t load Netflix or Amazon Prime

I have a Roku TV and it will not load Netflix or Amazon prime. It is only on the Roku that it won’t load. They both load on other tv. I have uninstalled reinstalled etc and still nothing. Frustrating 

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Roku Tv won’t load Netflix or Amazon Prime

@Hd200- After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Did you do this? 

Without the restart you may not get a clean reinstall. 

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Hd200
Level 7

Re: Roku Tv won’t load Netflix or Amazon Prime

got it working. Thanks! ☺️☺️

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makaiguy
Community Streaming Expert

Re: Roku Tv won’t load Netflix or Amazon Prime

That's great. Thanks for reporting back.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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