Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku TV Channels Not Working

My Roku Tv won’t play any of my channels, not even the the Roku Tips & Tricks channel. It won’t play netflix, hbo max or anything so i’m practically stuck just looking at the screen, disappointingly because I already tried unplug it, restarted it, including the factory reset AND disconnecting and reconnecting to my Wifi. How do I fix this? because it was working fine three days ago.  

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makaiguy
Community Streaming Expert

Re: Roku TV Channels Not Working

Sounds like you've lost your WiFi connection.

Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku once or twice a month.

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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