Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku TCL TV and NFL Network

I have a 2 Year Old TCL Roku TV. The NFL Channel constantly goes into a buffering mode and I have to go back to Home and reenter the channel. My TV is connected to gig Ethernet )Wireless acts the same way). I have 2 stand alone Roku boxes that do not act the same way. I have 2 Fire Sticks that also work properly with the NFL Channel. I have posted questions on the NFL channel support site and have received no help.

ESPN/NBC Sports/Fox Sports all work properly.

Any suggestions?


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Roku Employee
Roku Employee

Re: Roku TCL TV and NFL Network

Hi @ChuckRush

Thanks for the post.

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if this works for you!

All the best,

Kariza D.
Roku Forum Moderator
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