Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Carovin
Level 7

Roku Stream Stick Factroy reset can not add channels

Hi,

Just did a factory reset.  Roku completely skips channel update step and goes straight to home screen once it is linked.  I have no way to add channels since "The Roku channel Store service is currnely unavailable. Please try again later."  And " Channel was not added error on app"

Help please super lost at this point....
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6 Replies
Basil
Level 10

Re: Roku Stream Stick Factroy reset can not add channels

Let's get a little more information. What's your Roku model? Where are you (you didn't add your location to your profile, so we have no idea where you are, which might be a factor)?

Next, a factory reset isn't something you just normally do. So, was something going wrong that made you decide to do a factory reset? That may very well help determine what the actual problem is.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Carovin
Level 7

Re: Roku Stream Stick Factroy reset can not add channels

Texas

Model is 3800x roku streaming stick

Factory reset because previous owner gave them to me.  Started new account to no avail
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Carovin
Level 7

Re: Roku Stream Stick Factroy reset can not add channels

Also.... thanks for responding
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Basil
Level 10

Re: Roku Stream Stick Factroy reset can not add channels

That's a good device. It's a current model and shouldn't be giving you any problems.

Try one more thing: do a factory reset by holding the reset button on the Roku device for no less than 30 seconds. Ignore anything that happens on the screen. Hold reset for a full 30 seconds.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Carovin
Level 7

Re: Roku Stream Stick Factroy reset can not add channels

Tried that, it completely skips the channel update portion of set up.  Does it matter that this roku was linked to a previous email account? 
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RokuShawnS
Level 10

Re: Roku Stream Stick Factroy reset can not add channels

A factory reset should reset it to a default, no account, state.

Since it's not updating the channels, I'd recommend at this point either putting the Roku in a DMZ zone or lifting the security on your router/modem (temporarily).  Security may be interfering with updates.  Otherwise, you can try connecting to a hotspot temporarily, or taking it over to a friend/family-member's house to try there, outside of your own network (something else may be interfering).

If none of that works, your best bet is to contact CS.  I believe you should have support options there with this model.  Remember to ask for/record your case number.  If CS can't fix the problem, you can PM me or post the case number, and I can elevate it to the next tier.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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