Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Roku Search: Buffy not listed on Hulu

Jump to solution

Is there a way to report specific problems with Roku search to Roku?

I did a search for Buffy the Vampire Slayer (the tv series) and was surprised to find out that according to Roku, it's only streaming for $1.99 an episode on about 5 different services.  But if you go to Hulu, it's very obviously there, all seasons, included in a Hulu subscription.  Why isn't Roku picking this up, and how can this be reported and fixed?

(I did check to make sure that Hulu is a Roku search partner.)

With all the streaming channels these days, it's difficult enough to find and keep track of things.  (I wish Roku had a "universal watch list" you could add things to) but it's all that much harder when Roku search is inaccurate.  It would be great if Roku had a simple form to report things like this.

Tags (1)
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Search: Buffy not listed on Hulu

Jump to solution

@lynnl 

Thanks for the post.

Please be aware that content will only be available through Roku Search if the channel provider has allowed it to be. To request that specific content to be searchable through Roku Search, you will need to contact Hulu support for further assistance.

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
2 Replies
Highlighted
Level 17

Re: Search: Buffy not listed on Hulu

Jump to solution

I'd say its a problem between you and Hulu.

Years ago I used to like Buffy for some idiotic reason.

Probably because Sarah is so cute.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Search: Buffy not listed on Hulu

Jump to solution

@lynnl 

Thanks for the post.

Please be aware that content will only be available through Roku Search if the channel provider has allowed it to be. To request that specific content to be searchable through Roku Search, you will need to contact Hulu support for further assistance.

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos