Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Community Manager
Community Manager

Roku Premium Subscriptions on The Roku Channel

Roku Premium Subscriptions have started rolling out! 

You can learn more here: https://blog.roku.com/premium-subscriptions-live
Tanner D.
Roku Community Manager
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19 Replies
ambren
Level 7

Re: Roku Premium Subscriptions on The Roku Channel

thanks you so much
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Supra_A60
Level 7

Re: Roku Premium Subscriptions on The Roku Channel

Doesn't look like my existing subscriptions can be used to authenticate in the roku channel.  Guess I have to decide to keep those or cancel them and create a new subscriptions from within the roku channel.  Can't keep getting two charges for two separate subscriptions even though they are the same content provider.  Has anyone encountered this?  Thoughts?
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fonzy35
Level 8

Re: Roku Premium Subscriptions on The Roku Channel

Nice..
I just subscribe to STARZ in the roku channel and got 30 days free.. Thanks
But none of the them want to load...lol,
It come back to the Starz tv listing and none of them load..
The roku channel do that to 75% of their movies, but 25% load(work)..

I wonder if i do a factory reset, and no future upgrade(if it's possible)?
roku ultra
Since November 23, almost 3 months  now in Roku world
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Highlighted
MWDXER
Level 10

Re: Roku Premium Subscriptions on The Roku Channel

How does this work? I already have HBO directly, after Dish lost it, as well of many others as I still have Dish network, and many are on Demand. Can I connect all of that together?
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Community Manager
Community Manager

Re: Roku Premium Subscriptions on The Roku Channel

Take a look here for more information about Premium Subscriptions on The Roku Channel and how they work: 

https://support.roku.com/article/360016436834-what-are-premium-subscriptions-on-the-roku-channel-


Thanks,
Tanner
Tanner D.
Roku Community Manager
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fonzy35
Level 8

Re: Roku Premium Subscriptions on The Roku Channel

After registering Starz in the roku channel with roku pay, i got 30 free , but  no movie or series, etc want to play.
I installed Starz app and join free 7 days with roku pay, and all movies play
Same email, same roku account , same Roku ultra

When i go to myroku online i got 2 subscription
The Roku Channel
STARZ
$8.99/month
03/12/2019 


STARZ Monthly Subscription
$8.99/month
02/19/2019

  
Weird that the Starz in roku channel don't want to load movies
and Straz app does

Edited:
If i click https://therokuchannel.roku.com/ on a browser (chrome), i get this message
403 Error
The request could not be satisfied
Request blocked
Generated by CloudFront
Request ID. xzxzxxzxxxzxzxzxxzxxzxx...etc...
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MWDXER
Level 10

Re: Roku Premium Subscriptions on The Roku Channel

Thanks.  I still have Dish and I get a lot of TV channels on demand via Dish Anywhere on the Fire TV, plus I sub to HBO directly, as Dish lost it, and I have Amazon directly. So it will not work for me.
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Community Manager
Community Manager

Re: Roku Premium Subscriptions on The Roku Channel

@fonzy35 

Thanks for the info here. You'd be seeing two authorization charges because subscribing to the Starz service directly through 'The Roku Channel' is an individual service, and subscribing to Starz directly (outside the Roku channel) would be a different service entirely. If you subscribe to Starz within The Roku Channel, you'd need to watch Starz inside the The Roku Channel, and not using a separate channel (app). 

When you tried loading The Roku Channel online, were you signed into your Roku account in the browser? Did you try clearing your browser's cookies/cache/history and then signing in once more? Did you also try loading the site in another browser (Safari or Firefox) to see if that cleared up the issue? You can see more about the browser requirements for viewing The Roku Channel on the web here: https://support.roku.com/article/360007223934-how-do-i-get-the-roku-channel-

Please feel free to PM me with your Roku account email address and more details if you need additional help, or still aren't able to watch The Roku Channel on the web after troubleshooting.

Thanks,
Tanner
Tanner D.
Roku Community Manager
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fonzy35
Level 8

Re: Roku Premium Subscriptions on The Roku Channel

RokuTannerDB

Windows Computer
The roku channel and the starz in roku channel works now in the chrome browser on my windows computer.
 
Roku ultra 
In my Roku Ultra, it still load limited(25%) movie in the Roku channel, But no movie loading in the Roku Starz channel.
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