Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Kpool
Reel Rookie

Re: Xfinity - "we cannot support high speed data customers without a video subscription."

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I used the xfinity.com/activate link as opposed to xfinity.com/authorize and it finally worked! I was able bypass the error to get to the terms of activation page.  Proceeded as normal and all is well after several days and hours spent with Xfinity and no resolution.  Not sure if this is the fix, but thought I'd share. 

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Hotelsmag
Newbie

Re: Roku Premiere+ Issue with Xfinity App

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Did you contact tech support at Xfinity or Roku?  Thank you.

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