Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dafox99
Level 8

Re: Roku Not Enough Space

Hey gang.  I was able to communicate with the Roku team via FB messenger.  Great group.  A bit slow, so I get the feeling they are way busy.  But, still, very nice folks.  Unfortunately, we ran through every item you've all seen listed to try to fix.  No dice.  I have an identical Roku Premier on another TV, and a different Roku model on a third one.  They both work just fine.  Very odd.  I had to go firestick as they/I just couldn't fix this problem.  I did offer to mail them the device in case they needed to work on it first hand.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Not Enough Space

@eharbour

Thanks for the post.

Please be aware that channels are linked to your Roku account. So if all of your devices are linked to the same Roku account, they will mirror each other as you are experiencing. In some instances, devices may have different channels (or channels missing) as channels will only be visible if the device is supported by the channel.

If you wish to have different channels on different devices, you would need to create another Roku account and link that device to that account.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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eharbour
Level 7

Re: Roku Not Enough Space

thanks for the info on the account settings. But you didn’t answer the question about the storage issue.  If resetting to factory defaults doesn’t work, what else can fix it?  I had at least 30 channels loaded previously with no issues loading any channels. What has Roku changed to cause this annoying problem? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Not Enough Space

Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with Youtube prompting you with not enough space, can you please specify the issue you are experiencing? Please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.


Thanks,
Danny 

Danny R.
Roku Forum Moderator
Tags (1)
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mango1
Level 7

Re: Roku Not Enough Space

I have 23 channels and finally decided to add my YT TV, Hulu, and Disney channels. I got that space message as well. Scrolling through these replies I was very disappointed. However this solution worked easy peasy. I did as the instruction said Roku reset, and I added my extra services with no troubles. Thank you Noahx for this fine solution.

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Amy11
Level 7

Re: Roku Not Enough Space

This worked!  Thank you Noahx.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Not Enough Space

Hi everyone,

Thanks for your patience regarding this issue.

Do you have any of the follow channels: Vudu, the Aquatic Life screensaver, or Netflix. If so, have you tried removing these channels, then restarting your device and trying to add channels to see if your issue is resolved?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Carlat
Level 7

Re: Roku Not Enough Space

I have tried the Solutions offered for memory issues and channels not opening and it only offers temporary fix. It is also very time-consuming to remove channels on my Roku TV. Some take up to 5 minutes of waiting. Some take several attempts to remove. It is so easy to add channels but I can spend 30 minutes trying to remove just a few channels. Many times I must unplug the TV because it gets stuck while trying to remove channels. I put a Firestick in the HDMI port and every single channel opens quickly with no issues on the Roku TV. It is the same TV. Why do the Firestick channels work just fine but the Roku channels claim not enough memory? It is highly disappointing how inferior Roku has become compared to your competitor. It is time consuming to wait and see if the channel opens. Restarting TV from unplugging after a failed removal attempt over and over. Who wants to watch TV this way? There is something wrong with the software and it needs to be fixed before people stop buying Roku TV's altogether. I read through this forum and you are not offering a permanent fix. I have given up using the Roku TV channels and now immediately switch over to the Firestick on the HDMI port. 

JSaumur
Level 8

Re: Roku Not Enough Space

Visitor200 that information may by pure luck work for you, but that isn't the problem at all.  The problem is with the software update and the fact that doing a manufacture reset will work for a day or two for some proves that since the box will go get the update again and again until Roku fixes it for good.  My mother has a Roku box and it's her first one and never had an account before either, she has only two channel on her list (Netflix and Youtube) and yet she's now experiencing that problem as well and even after a useless manufacture reset suggested by the technician in here.  Thank you for your help but the problem is definitely software related.

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JSaumur
Level 8

Re: Roku Not Enough Space

That isn't a logical problem for everybody about watching the add.  There's no add on Netflix  and this problem is happening to my mother who's using only Netflix and just watch movies.  I'm positive this as to do with their software update since it's happening right after that.  However, the memory problem shouldn't be an issue anyway since it's never been an issue with the Roku box in the past until that update came along.

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