Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Media Player

Hi everyone,

I've been using the Roku Media Player App on my Roku for ages but just recently it's not seeing videos in various folders.

Most videos in folders play but some videos are either not appearing or the player just says no compatible videos available.

I'm using a Synology Nas to store my personal photos/videos. I haven't changed anything.

Can anyone give me any pointers please?

Thanks, George

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Community Streaming Expert

Re: Roku Media Player

I don't have that NAS, but I would suspect some kind of corruption in the media server database.  Is there a way to rebuild it or remove it and recreate it?

Roku Community Streaming Expert

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