Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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IRC
Level 7

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

Same issue here with trying to run a continues slideshow with pictures.  I have a lobby tv and its only function is to display messages.  Came in one morning and noticed the media homepage.  Also noticed the homepage had a new look, so figure an update took place and broke it.

Roku please restore this functionality or allow for "looping" of media. 

 

Thanks

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mferolla
Level 7

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

Used to use the roku as a media player for signage but unfortunately since the update it doesn't  keep looping and it also stops after around 2 hours. 

Since the issue hasn't been addressed, is it possible to revert to older versions of RMP when this issue didn't exist? 

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atc98092
Community Streaming Expert

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours


@mferolla wrote:

Used to use the roku as a media player for signage but unfortunately since the update it doesn't  keep looping and it also stops after around 2 hours. 

Since the issue hasn't been addressed, is it possible to revert to older versions of RMP when this issue didn't exist? 


The developer has told me that it is impossible to roll back to the "old" (pre-version 5) version. He didn't say why, but my guess is that there was something in the coding of the old version that is no longer supported. They really appeared to be under a time crunch to get version 5 out. I know they are working hard on every issue that has been reported, but I can't say where they are with this particular issue. Anything discussed in the beta group is under an NDA, so can't talk about it here. 

And they aren't going to roll back to an earlier version of 5 because there were far too many bugs that have been resolved with the latest version.

Dan

Roku Community Streaming Expert

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Big_Bigby
Level 7

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

Same here! Bought this TV to run slide pics at my business. At first the TV ran the picture slides 24/7 never a problem. Was very, very happy with the purchase. As of 4-5 weeks ago the TV kicks off the media app after 30 mins or so taking it back to the home screen. I've went through all settings and even done a complete factory reset and the problem is still there... Very, very unhappy with the Roku TV now that the upgrade has ruined the TV. If the software patch isn't done in short order to fix the problem I will have to trash the Roku TV and go buy another name brand and not recommend Roku to customers in my store asking what TV is that.

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a2rael
Level 7

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

So, it's Sept of 2021 and STILL this isn't resolved?  Grrrrr. . . it's very, very annoying. We're a restaurant chain in the midwest and we're adding two new locations. We used to buy Hisense ROKU TVs now, we're choosing different brand. . . all we want is for our USB photo to be on screen and stay on screen for 14 hours a day. 

 

atc98092
Community Streaming Expert

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

@a2rael for photos I believe there's a different channel you can use, instead of RMP. Looking in the channel store, I see Play USB, My USB, MediaBoxUSB and Shelby Photo USB Player. You might check them out. 

Dan

Roku Community Streaming Expert

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Please
Level 8

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours

I am the OP. My TV system seems to have resolved on its own probably around 12/2020. The usb stick is recognized and the RMP plays thru the 80+ pictures in the slide show completely and it runs 24/7. The RMP is version 5.4 build 4. Hope this helps.

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StreamerUser
Level 20

Re: Roku Media Player USB Slideshow Reverts To Homepage After 1 or 2 Hours


@Please wrote:

I am the OP. My TV system seems to have resolved on its own probably around 12/2020. The usb stick is recognized and the RMP plays thru the 80+ pictures in the slide show completely and it runs 24/7. The RMP is version 5.4 build 4. Hope this helps.


You must not have it internet connected - the current version of RMP is 5.5.9.

Regardless, glad to hear its working with 5.5.4 (and whatever firmware version your TCL has).

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