Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Media Player - 'AV skew' Problem streaming 2.7K video through Ultra

@Jw15

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
keithwalnut
Level 7

Re: Roku Media Player - 'AV skew' Problem streaming 2.7K video through Ultra

I’m having the same problem with the Bally sports app while watching live baseball games. The audio is about 10 seconds ahead of the video. Eventually, I get the “something went wrong excessive AV skew” message. I back out of the app and go back in and have the same problem. This occurs on my Roku TV, but not my Roku players. My ultra Roku player does not have this issue.

0 Kudos
RokuKarla
Roku Employee
Roku Employee

Re: Roku Media Player - 'AV skew' Problem streaming 2.7K video through Ultra

@keithwalnut

We appreciate your contact!

We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue 

Hope you'll find this info useful. Let us know in case you've still got any questions.


Best regards,
Karla

0 Kudos