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Pclip
Level 7

Roku Media Player - 'AV skew' Problem streaming 2.7K video through Ultra

I recently bought an action camera and captured first-person video of a bike ride down a mountain road. I used some basic third-party editing tools to add speed and elevation overlays to the video, and rendered the whole thing as an MPEG-4 (H.264) video: 2704x1521 @ 60 fps.

The video resides on a SSD attached to my router and configured as a media server. The Roku Media Player recognizes it and plays it for a few seconds before stopping with the error: "Excessive AV Skew." I created a second version of the video identical to the first, except with a "quality" setting of 80 instead of 100 (that was the only adjustable parameter). Resolution and frame rate are the same, but the file size is 6.3 GB instead of 9.8 GB. The second version plays for 15-20 seconds before stopping with the same error.

Questions: What is "AV skew?" What constitutes "excessive?" Is there anything I can do to avoid that error?

In case it's not apparent, I'm relatively new to video rendering tools. I'm eventually going to make a lower resolution version of the video to share. I just thought I'd start with the native resolution and see what can handle it. My Ultra (4640X) couldn't quite do it, but it was close... maybe close enough to work with a small adjustment?

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5 Replies
theelbrando
Level 7

I am getting the "excessive av skew" error

I am getting this error with media I run off my usb drive.  We run it on a loop in our waiting room and have been for months. All of the sudden it started stopping after just a few videos with this error. We have a different Roku tv in the waiting room and the usb drives and files are identical but only one of the TV's are getting the error.  All the videos are only 1080p

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RokuDanny-R
Roku Employee
Roku Employee

Re: I am getting the "excessive av skew" error

@theelbrando

Thanks for the post.

Do you have another USB post on the TV that you can plug the USB drive into to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Manvendra
Level 9

Re: I am getting the "excessive av skew" error

@theelbrando @Pclip 
Hi,
Even i am facing the issue? Were you able to resolve it at your end?
As per me this is around high-definition(4K) videos, but not sure.

Error:
Error Playing Video, Code:
-5
Error Msg:
excessive av skew

cc @RokuDanny-R 

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theelbrando
Level 7

Re: I am getting the "excessive av skew" error

I was able to resolve the issue.  I had to factory reset my Roku TV.  Haven't had an issue since

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Manvendra
Level 9

Re: I am getting the "excessive av skew" error

Thanks @theelbrando for the reply. But it didn't fix the issue for me.

@RokuDanny-R Can you please look into it, any suggestion/help would be appreciated? I am unable to understand this "excessive av skew" error.

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