Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Spsurgeon
Level 7

Roku MOTOGP app login issue

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Motogp app is asking for a login - login screen has no “enter” button. I can enter my login but there is no way to continue - any ideas?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku MOTOGP app login issue

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@Spsurgeon

Thanks for the inquiry.

Have you tried pressing the OK button on the remote? If you are still unable to resolve the issue, you'll want to contact MOTOGP support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach MOTOGP support here: https://www.motogp.com/en/contact
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku MOTOGP app login issue

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@Spsurgeon

Thanks for the inquiry.

Have you tried pressing the OK button on the remote? If you are still unable to resolve the issue, you'll want to contact MOTOGP support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach MOTOGP support here: https://www.motogp.com/en/contact
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Gregkono
Level 7

Re: Roku MOTOGP app login issue

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After completing my e-mail address, there is no “enter” key. Depressing “ok” only gets me whatever letter/symbol/space I’m on. Frustrating. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku MOTOGP app login issue

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Hi @Gregkono

We do apologize for the inconvenience this has caused you.

Channels on Roku are developed and maintained by the channel developer themselves. We would recommend following the suggestion provided by @RokuDanny-R above. There's likely an issue within that specific channel that needs to be addressed with an update from them.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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M_Czechowski
Level 7

Re: Roku MOTOGP app login issue

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After entering your email, hit the BACK ARROW on the Roku remote. This takes you back to the login screen and you will see your email in the box. Repeat the process for password. Incredibly non-intuitive, but that's what passes for IT these days.

BTW. Throwing your hands up and saying "not my problem" is a lame reply to call a solution. 

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Pedrinho
Level 8

Re: Roku MOTOGP app login issue

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it back/return button then add password again back/return the enter

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