Channel Issues & Questions

[Spsurgeon]

Motogp app is asking for a login - login screen has no “enter” button. I can enter my login but there is no way to continue - any ideas?

[RokuDanny-R · Accepted solution]

@Spsurgeon

Thanks for the inquiry.

Have you tried pressing the OK button on the remote? If you are still unable to resolve the issue, you'll want to contact MOTOGP support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach MOTOGP support here: https://www.motogp.com/en/contact
 

Thanks,
Danny

[Gregkono]

After completing my e-mail address, there is no “enter” key. Depressing “ok” only gets me whatever letter/symbol/space I’m on. Frustrating. 

[RokuKariza-D]

Hi @Gregkono

We do apologize for the inconvenience this has caused you.

Channels on Roku are developed and maintained by the channel developer themselves. We would recommend following the suggestion provided by @RokuDanny-R above. There's likely an issue within that specific channel that needs to be addressed with an update from them.

Thank you for your understanding.

All the best,
Kariza

[M_Czechowski]

After entering your email, hit the BACK ARROW on the Roku remote. This takes you back to the login screen and you will see your email in the box. Repeat the process for password. Incredibly non-intuitive, but that's what passes for IT these days.

BTW. Throwing your hands up and saying "not my problem" is a lame reply to call a solution. 

[Pedrinho]

it back/return button then add password again back/return the enter