Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Been using my Roku for the last few minutes, and no matter where I navigate, it always takes me to Crackle. When I load the home screen and stop using the remote, it stops happening. Is anyone else experiencing this or something similar?
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
We have been having the same problem with Crackle for about a week. It is very annoying. I've deleted the Crackle app and it keeps on coming back and then pulling us off of Netflix and other steaming services. Help. Why?
More info. Crackle is completely screwing up our ROKU experience. I delete the icon and it prompts me to reload it. I try to use the source button to get off the ROKU HDMI port and Crackle comes up and blocks that key unless I push faster to override it. Deleting the Crackle service just makes the prompt to load it get more aggressive. I tried the iPhone remote and it still behaves the same, so I don't think it's an IR problem.
Example, per my wife: On a show in Netflix, she was trying to fast forward and it goes to the Crackle channel. Then, going to the source button (to go to a different hdmi input, ie Comcast cable) it reloads Crackle before the input can change away from ROKU.
My wife is now watching her streaming channels on her phone/iPad until this gets fixed. Ouch. Help. Quickly.