Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Keeps Switching to Netflix Channel

I have a Sharp Roku TV and it keeps dropping whatever I'm watching and switching to the Netflix login screen every 5 minutes or so. I'll be watching a movie on Amazon Prime or HBO and the screen will just go black, and switch over to Netflix. I went to the main menu and checked for the most recent software update, and it's up-to-date, so I'm not sure how else I can fix this. Please help. Thanks!

4 Replies
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Level 13

Re: Roku Keeps Switching to Netflix Channel

Someone or something is hitting the NETFLIX button on the remote, or it thinks it's getting that remote code.

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Level 7

Re: Roku Keeps Switching to Netflix Channel

We no longer have a Netflix remote. After our dog ate it and our TV became a giant brick without it, we called Customer Support and was told it was a Sharp TV, so we had to contact Sharp, who told us they don’t make Roku remotes and we had the contact Roku. Bought 2 new Roku remotes, neither of which worked with our TV, so we threw them out. We use the Roku app on our iPhones. Doesn’t matter whether our phones are on or off, if the app is open or not. We’ve used the app as our remote for almost 2 years now without a problem and this issue just started in the last 3 weeks.

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Level 7

Re: Roku Keeps Switching to Netflix Channel

I have an insignia Roku tv and I just started having this problem today and it’s super weird. I’ll just be on YouTube and it just switched to Netflix and I know that no one is touching my remote cause I have it next to me. 

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Level 7

Re: Roku Keeps Switching to Netflix Channel

I have a TCL Roku TV and this is happening regularly to me. Really annoying.

If it is happening on Sharp, Insignia, and TCL TVs then the only common denominator is the Roku operating system. It is clearly a Roku issue!

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