Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Roku Freezes and crashes when trying to bbc iplayer
I am trying to launch bbc i player and every time i try to click it my roku freezes completely then restarts. This has been happening for 3/4 days. I have tried deleting bbc i player then restarting roku and reinstalling bbc iplayer and it still doesn’t work. I use a roku express.
Re: Roku Freezes and crashes when trying to bbc iplayer
I have been having this problem for well over 6 months. I click on iplayer, it freezes and then roku screen goes blue and restarts. I haven't had time to deal with it, despite lockdown (single parent, still working) so we have stuck with netflix and gone box set crazy! However I want to sort it, or cancel tv licence.
When if first froze I uninstalled the iplayer app and reinstalled, didn't help.
I have just been through this website and all the resets advised on other posts with BBC problems. I am also aware the BBC iplayer isn't supported on all devices but the BBC website says it is on mine.
We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.