Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ebarclay
Level 7

Roku Freezes and crashes when trying to bbc iplayer

I am trying to launch bbc i player and every time i try to click it my roku freezes completely then restarts. This has been happening for 3/4 days. I have tried deleting bbc i player then restarting roku and reinstalling bbc iplayer and it still doesn’t work. I use a roku express. 

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5 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Freezes and crashes when trying to launch channel

@Ebarclay 

Thanks for the post.

Can you please provide more information about the issue you are seeing? What Roku model device are you using?

Have you tried contacting the channel provider to see what other troubleshooting steps they can provide?Many channels on Roku are developed and maintained by the channel provider themselves. 

With more information we will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ebarclay
Level 7

Re: Roku Freezes and crashes when trying to launch channel

i am using the roku express and how would i contact the channel provider. Every time i click the BBC iplayer the whole screen freezes then restarts the roku completely.

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abri123
Level 7

Re: Roku Freezes and crashes when trying to bbc iplayer

I have the same problem.

Since Christmas Eve it has only launched twice despite daily attempts.

It loads to 100% (takes at least 10 seconds) but then pauses and returns to the roku homescreen.

I have tried updating the Roku and the app at various stages.

I also removed the channel, restarted Roku, and then re-added the channel. Make no difference.

It only affects i-player- all other channels launch without fail.

I am using a 3900EU-Roku Express, Software version 9.4.0 build 4200-51

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FeeBee27
Level 7

Re: Roku Freezes and crashes when trying to bbc iplayer

I have been having this problem for well over 6 months.  I click on iplayer, it freezes and then roku screen goes blue and restarts.  I haven't had time to deal with it, despite lockdown (single parent, still working) so we have stuck with netflix and gone box set crazy!  However I want to sort it, or cancel tv licence.

When if first froze I uninstalled the iplayer app and reinstalled, didn't help.

I have just been through this website and all the resets advised on other posts with BBC problems.  I am also aware the BBC iplayer isn't supported on all devices but the BBC website says it is on mine.

My roku is an express 3900EU

Serial number YG00C1998454

Software version - 9.4.0 build 4200-51

I would be grateful for help or advise.

Thanks Fiona

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Freezes and crashes when trying to bbc iplayer

Hi @FeeBee27,

We appreciate your contact.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

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