Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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wesol017
Level 8

Roku Express won't connect to Wifi after power outage

Hi all. I am having an issue with connecting to internet with my Roku Express after my power went out a couple of days ago. It will connect for a minute, and then disconnect and reconnect and continue the cycle. My Wifi works just fine on my phone and computer. I also bought another Roku and the same problem persists, so I don't think it's the Roku itself. I live in an apartment so all I have access to is a Ruckus Compact Switch, and I tried resetting that but nothing happened. Any advice? Thanks!

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wesol017
Level 8

Re: Roku Express won't connect to Wifi after power outage

Also, the Roku was plugged into the wall and the TV was plugged into a power strip when the power went out for reference!

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renojim
Community Streaming Expert

Re: Roku Express won't connect to Wifi after power outage

From what I see a Ruckus Compact Switch is strictly a wired device.  You must have a wireless access point (AP) somewhere.

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wesol017
Level 8

Re: Roku Express won't connect to Wifi after power outage

Ah, thank you for that clarification! I'll call my internet provider and see if they can help me out. 

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