Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Express Plex app not connecting

The Plex app on my Roku is aware of my Plex servers but says they are unavailable. I have two servers, but get the same response whether either one or both are running - this has always been the case.
Yet the Roku is happy with my connections and I can happily connect to either of these servers and play videos via the Roku Media Player.
My stick is a Roku Express; I cannot find a model number or software version.
Does anyone know what might be the matter, please?
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