Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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4901arlington
Level 7

Roku Discovery +

I set up and paid for the discovery + on my new roku. When I try to select a program within the Discovery + it tells me Requires a subscription.

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku Discovery +

We appreciate your contact, @4901arlington.

For clarification, are you using the email address that you have on your Roku account because for some instances it may not match what you have used to sign up for a channel subscription. 
For more information about that channel's account authentication, you'll want to contact the channel that provides support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us 

Thanks,
Mary

 

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