Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I realize that sending people to the app developers is the official Roku response, so I understand that is why you responded this way. But you should realize this isn’t good customer service on Roku’s part.
I mentioned my background because it is relevant. I am a problem solver, it’s what I do. I have been doing it a very long time and if I come across a problem that there aren’t any answers for online I start troubleshoot.
You seem to like helping people so I’m not responding to try to get one up on you, I’m trying to teach you how to better help others. As a manager this is also part of my job description.
First step in troubleshooting is to try and reproduce the problem that way you can test your theories on how to fix it, in this particular case I was having the same problem so I knew first hand what worked and what didn’t.
I didn’t have any reason to file a bug with Disney, I correctly assessed this was not their issue from the beginning. There were some clues.
1. The issue did not happen for more than a week after setting up my new device. If the app was not capable of working with stored credentials it would have happened right away.
2. I realized after the fact (I mentioned this) that other apps were affected and were also working previously. So it was clearly not a Disney problem.
i believe you had a pre-determination that this was their problem, and that you took offense to the fact I said you were wrong, but it offended you even more that I was right. You let your ego get in the way and did not keep an open mind. You even replied after my fix was accepted as the solution that it is still Disney’s issue which means you do not believe I even resolved it at all.
In addition, you insult me by saying my 22 years of experience with supporting and developing applications is meaningless as if nobody could possibly know more than you do, instead of learning from the experience.
in summary you are in denial and have a pretty big ego. I recommend that you keep an open mind, try to keep learning and growing as a rule in life, and have some respect for others. These things will serve you well.
PS: I noticed you deleted the response where you said we would need a better (more expensive) Roku device. I suppose this means you at least accept that answer was incorrect.
If you want to help others then please notice what symptoms were mentioned and keep in mind the root cause was that the device thought my Roku account/profile login was invalid, and consider the solution which in addition to renaming I had to log into the device again using my Roku account. In other words, this can be a valuable tool to help you help others if you put your ego aside and learn from this. Have a good day sir.
I have a Big Ego and you were the one that found it necessary to tell us about your 20 years experience, education and Job Title on your very first post here. Totally irrelevant no ones care but you. You havent debugged any software you havent fixed the problem You found a work around that you shouldnt need to do.
Not long ago many users reported Prime was signing them out daily.
I contacted Prime and they said they were aware of the problem and were working on it.
It stopped happening not long afterwards.
Many people have multiple machines streaming the same Channels on the same accounts.
Disney is a Premium Channel from a very large Corporation. Problems with Channels should be reported to them the publisher. It seems to be exclusive to Disney plus.
Do you have access to the Code??? How could you know where the problem exists?
All you might have said is; "I found something that worked for me........."
It was all you needed to say. There hasnt even been ample time to see if this stays fixed.
Roku Ultra ---Ethernet rules---
From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
1. I never said I debugged the problem, I said I troubleshot it. Do you have the source code for the Roku OS that I can use to debug? If so please feel free to send it to me along with a device emulator if applicable.
2. I did resolve the issue, the root cause was the Roku OS mistakenly identified the logged in account as invalid for the device. The solution involved signing back in and renaming the device. As I said before, I made an assumption that the issue could be caused by the 2 devices having the same name.
3. Of course I have an ego, everyone does. What I said was you let your big ego get in the way of learning a valuable lesson. I see you still haven't learned anything.
4. I don't owe you any explanations. I posted my solution to help the original poster and anyone else who is looking to resolve this exact problem. You are the one who doesn't accept it and frankly nobody needs you to.
Of course there is a bug with Roku OS, at least with the current version. I had the problem with other channels/apps as I have repeatedly mentioned, I tried Discovery Go or maybe it was Science Go, and a couple others I can't remember the names offhand.
I didn't think it was relevant or noteworthy to write them down because I had no idea there was a troll on this forum who was going to blast me for providing a fix to help others!!
If there was no bug with Roku OS then the steps I took to resolve it would not have resolved this exact issue, period. Once again, the root cause was that the device and app appeared to be logged in but somehow viewed the Roku account credentials to be considered invalid by the Roku OS. I never would have known this was the case if I had not attempted to rename the device, if you don't consider that a bug with the Roku OS then you have no idea what a bug is and have no business attacking my credentials.
If there is some feature that Prime Video or some of the other channels/apps have that did not experience the problem, then that is not a bug. Those other app developers probably included this feature to work around bugs in the Roku OS, not the other way around!
I am no longer putting up with your abusive trash talk, and I am no longer assuming you are here to help anybody. In fact, I have no idea what you are even doing here. I have reported you for abuse. Maybe if you are incapable of learning what I have patiently tried to teach you, instead you can learn why you should not be abusive in a public forum!
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Since this thread has a solution and has drawn quite off topic, I will be closing it out.
For further issues regarding related Disney+ issues, please feel free to create a new post. Many channels on Roku are developed and maintained by the channel provider themselves. Feel free to contact Disney+ here: https://help.disneyplus.com/csp