Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Okcolleen61
Level 7

Re: Select shows not working on Roku Channel

Same here. I’ve been watching nonstop all seasons and today it stopped and won’t load the episode...or any episodes of major crimes.  I get other shows.  At least I know I’m not alone. Tried uninstalling and that did not work. 

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LGough
Level 7

Re: Select shows not working on Roku Channel

I am having this issue as well. I was watching Cold Case and now I've tried Major Crimes and the same keeps happening. It will start to load and then go back to the beginning screen. Would like to know what's u . 

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Catmom
Level 7

The Roku Channel not playing back some shows

The Roku Channel does not open "Without a Trace" and "Concussion." These were two programs I started early this morning and went about ten minutes into each. They are stuck at this point and revert back to the description page of the show. Everything else on every service plays fine. I have uninstalled and reinstalled The Roku Channel and I have rebooted my system. Again, this is strictly a problem with those two programs on The Roku Channel.

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ashfam
Level 7

Re: Movies and Shows on the Roku channel will not play

We are also experiencing this since last night. We have tried restarting our Roku Express, even resetting to factory. Other channels work, but we cannot watch shows or movies on Roku channels.

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Lithium42
Level 7

Re: Movies and Shows on the Roku channel will not play

I'm just finding out that I too have the same issue. I have a Roku Express and I've tried 3 different movies on the Roku channel and none of them played. Just kept loading before taking me back to previous screen. Very frustrating.

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Community Manager
Community Manager

Re: Movies and Shows on the Roku channel will not play

Thanks for letting us know about the issue you were running into.

We've passed along these reports to our team who is investigating. If you're still experiencing this behavior, please generate an issue report tracker by pressing the Home button 5 times quickly, followed by the Back button 5 times quickly on your remote. Send me a private message with your Roku account email address, the serial number of your device from Settings>System>About, along with the tracker ID and the name of the movie or TV show (season/episode) that you were trying to watch when you encountered an issue. 

We'll follow up from there to continue looking into this. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Rvg
Level 7

Re: Movies and Shows on the Roku channel will not play

Having the same issue on my Roku Channel as the others in this thread. I'm sending you a PM. Hope it gets resolved.

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