Channel Issues & Questions

[Ronh1]

Hi all,

I have two Roku devices and neitgne will let me watch Roku Channel's New Japan Pro Wrestling streams.

I can get to the screen where it says to "play": whichever episode I choose but rather than plat, I just keep getting kicked back to the "play episode" screen.

This happens on both of my devices.  Ive updated, deleted and reinstalled the channel, reset my router, etc.  All to no avail.

Anyone else experiencing this problem or similar?

What's the fix?

Thank you.

[RokuDanny-R]

@Ronh1

Thanks for the inquiry.

When removing a channel, please make sure to restart your device before adding the channel back again.

If you are still experiencing an issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.

Thanks,
Danny

[Ronh1]

The first Roku info is:

Roku TV 8113X

TCL model: 40S325-CA

Serial #: YKOONU253318

Software version: 9.4.0 build 4200-48

Device ID: JAA08N253318

The second Roku device:

Model 3500X Roku Stick

Serial number: 2L649M051848

Software version: 9.4.0 build 4200-09

Problem occurs on a lot of on demand programs on the Roku Channel (e.g. all of the New Japan Pro Wrestling episodes).

Roku Channel version: 4.2.3, GC 4.4.34

Software version: 9.4.0 build 4200-09

Tracker ID number when this issue occurs: 48-067-677

Thank you for your help Danny!

[RokuMary-F]

Hi @Ronh1,

Thanks for the info.

We would like to ask for additional information to isolate the issue. Does this happen on all movies/shows in The Roku channel or just in Japan Pro Wrestling? Have you tried restarting your device after removing the channel and before adding the channel back?

Please keep us posted.

Thanks,

Mary

[Ronh1]

It doesn't happen on all of the channels but it does in quite a few, actually.  Most things in the Sports Entertainment category as well as some other shows I clicked on to test.  It does happen on all of the New Japan Pro Wrestling shows though.

I've restarted, rebooted, deleted, updated, reinstalled, checked my internet connection.  All to no avail.

[RokuDanny-R]

@Ronh1

Thanks for the post.

When removing a channel, it's important that you restart the device before adding the channel back again, specifically in that order.

Please keep us posted.

Thanks,
Danny

[Ronh1]

Thanks Danny.  I did do that but, no luck.

Any other suggestions?

[RokuDanny-R]

@Ronh1

Thanks for the follow up.

I have passed along your information and concerns to the appropriate team to investigate further.

Thanks,
Danny

[Paul-Pac1]

How come we didn’t get a new episode of New Japan Pro Wrestling this week. They are advertising one on their Facebook page yet it is not there?

[Ronh1]

It's been many weeks now and the situation is still the same.

Is there any help out there?

I understand that I'm not the only one having this problem.