Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mindpilot
Level 8

Roku Channel will not play

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The Roku Channel will not play anything. Click, play, it says "loading" for a couple seconds then goes back to the previous screen. Uninstalled, reinstalled, updated. Still doesn't work. Had the same problem with HBOmax a couple months back. Gave up on that because it works fine on my laptop. Everything else, hulu, youtube TV, Parmount+ all work fine. 3920MX Premier, Software 10.5.0, build 4208-91

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1 Solution

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atc98092
Community Streaming Expert

Re: Roku Channel will not play

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Roku does not support use of a vpn, and discussion about it is prohibited here on the forum. The Roku Channel is not available in your country, end of discussion. 

Dan

Roku Community Streaming Expert

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4 REPLIES 4\
atc98092
Community Streaming Expert

Re: Roku Channel will not play

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Given that your model number ends in MX, are you located somewhere other than the US? The Roku Channel is not available outside of the US and Canada.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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atc98092
Community Streaming Expert

Re: Roku Channel will not play

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Roku does not support use of a vpn, and discussion about it is prohibited here on the forum. The Roku Channel is not available in your country, end of discussion. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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MD7514
Level 7

Re: Roku Channel will not play

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I own a TCL ROKU TV and the ROKU channel and the two subscriptions I bought will not load on the TV.  

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atc98092
Community Streaming Expert

Re: Roku Channel will not play

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@MD7514 Do you live somewhere other than the US or Canada? What subscriptions are you referring to?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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