Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am having the same problem now. I followed your directions and highlighted the Roku tile. I then press the star and remove channel is not one of the options. I can Dash move channel, manage subscription, check for updates, or give feedback. What can I do now? I have already rebooted And that didn’t work. There are no updates to load. What can I do next
I tried that, it won't even remove the channel. The little just spins and spins and spins. When it does this the device is completely frozen. When I try to launch the channel it just stays stuck at 0%. Every other channel works fine, and the Roku channel works fine on my three other Roku devices.
Thanks for reaching out regarding the playback issue with The Roku Channel that you are experiencing.
I'd be happy to take a closer look to see how we can help get you up and running.
What channel are you watching when this occurs? How long has the issue been occurring? Try disconnecting the power to both your Roku device and your wireless router for a few mins, then plug both devices back in, and once the router connects to the internet, try loading content again. This is the first step we'd suggest to troubleshoot connection issues.
I am trying to load the actual Roku Channel - it will take me into the channel it - will show all the content which I presume is free I never see any information about how to pay for it or to subscribe to anything - to reiterate this is the channel titled the Roku Channel and...
for example when I select Peppa Pig, it'll show me all the episodes of Peppa Pig. when I select an episode of Peppa Pig it will have the icons saying play whatever episode it is, but when I select it it will briefly flash to a "loading..." for a couple of seconds and then return to the previous button which says play the episode. It never actually loads the episode or begins to play
II have reset both the Roku and my modem, all my other channels (netflix hbo max etc) work fine. This seems to be an isolated the roku channel situation
I have tried it with both movies and serial episodes
My model is 4200x - roku 3
Software 10.0.0 build 4209-04
Channel vrs 4.2 build 3
TThis may be pertinent as well but I literally just installed the Roku channel for the first time