Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am having the same problem now. I followed your directions and highlighted the Roku tile. I then press the star and remove channel is not one of the options. I can Dash move channel, manage subscription, check for updates, or give feedback. What can I do now? I have already rebooted And that didn’t work. There are no updates to load. What can I do next
I tried that, it won't even remove the channel. The little just spins and spins and spins. When it does this the device is completely frozen. When I try to launch the channel it just stays stuck at 0%. Every other channel works fine, and the Roku channel works fine on my three other Roku devices.
Thanks for reaching out regarding the playback issue with The Roku Channel that you are experiencing.
I'd be happy to take a closer look to see how we can help get you up and running.
What channel are you watching when this occurs? How long has the issue been occurring? Try disconnecting the power to both your Roku device and your wireless router for a few mins, then plug both devices back in, and once the router connects to the internet, try loading content again. This is the first step we'd suggest to troubleshoot connection issues.