Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Channel restarts the movie after the commercials

I am using Roku Sound Bar. I played a movie on the Roku Channel. When the first commercial break played, at the end of the 4th commercial the movie started over at the beginning. I could not fast forward because it was still showing Ad 4 of 4 in the upper left corner like it was still in the commercial segment. I clicked back to go to the movie title screen and then I clicked play again. It played another 4 commercial segment then started the movie where it should have after the first commercial segment.

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