Channels & viewing

[DCR1]

Per your message, the following is the information requested concerning this subject.

Roku model 3050x-Roku 2xd, software 910, build 5009-02

Roku Channel version 2.5, build 19

Issue Tracker ID 42-430-622

Steps:  select "Tombstone Territory", play to load episode, error message comes up

[RokuDanny-R]

@Evelyn2 @DCR1

Thanks for the post.

Please be aware that both the Roku XD and HD are much older devices that are no longer supported. However, we would be happy to see what we can do to help get you back up and running.

I have passed along your information to our Support team to assist you further.

Thanks,
Danny

[Evelyn2]

Thanks Danny.  We appreciate your consideration and any efforts of the support team.  Our device seems to work fine except with programs on the Roku Channel.  The Roku Channel worked great until about four weeks ago.  Something definitely changed about that time.

[Frsheezy]

I just got the roku express 4k and every app works except the roku one. I click on it and i i get the 3 dots then it goes right back to the home screen.. help lol

[Bob29]

Hi we are having the same issue here is our info

model 3050x

serial number 12a18do46428

software version 9.1.0

[renojim]

@Bob29, the 3050 is ancient by electronics standards and support for it was discontinued a few years ago.  I don't think you're going to find any kind of solution other than retiring that device and getting a new one.  Check your offers for a discount:

https://my.roku.com/offers

https://my.roku.com/upgrade/

[Nicki73]

We’re having the same issue. Here’s our info 

Model 3930X- Roku Express 

Serial Number X00400HD3MR8

Software Version 11.5.0 build 432-AE

[RokuDanny-R]

@Nicki73

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny