Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku Channel "Cannot Access Program"

On the Roku Channel, several different titles say "Cannot access program" and then it iwll say it is not available or has expired. I tried forcing a software update but it is currently on the latest version. Some of the titles not available I have tried are Glory, I Survived, and Hoarders to name a few. Some other titles will play though, like Unsolved Mysteries. Thank you for your help

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Roku Employee
Roku Employee

Re: Roku Channel "Cannot Access Program"

@t8226 

Thanks for the post.

Can you please provide us with the following information:
-Roku model
-serial number
-device ID
-OS
(these can be found in Settings > System > About)
-channel version (this can be found by selecting the channel and pressing the * button)

With this information we will be able to pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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